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Airlines Practice Wheelchair Apartheid Disability Commissioner Said

  • Written by George Sensalis

Australia's former disability discrimination commissioner Graeme Innes denounced airlines practicing wheelchair apartheid.


In the past 30 years Graeme Innes has played a key role in countless human rights and disability initiatives, the drafting of the United Nations Convention on the Rights of Persons with Disabilities being one of his greatest achievements.


In a speech to the National Press Club in his final week in the position of Australia’s first disability discrimination commissioner, Innes highlighted areas where progress has been made alongside those that still have room for improvement.


Innes said some Australian airlines still practise "wheelchair apartheid, with the two-wheelchair policy". Qantas owned Jetstar accepts bookings for up to two passengers requiring wheelchair assistance on each flight. 

Where there are already two bookings made for wheelchair assistance on the flight the passenger wishes to book, JetstarJetstar Boeing 787 Dreamliner will contact the passenger to make alternative arrangements such as booking an earlier or later flight, re-routing the passenger, or providing a full refund.


In 2012, Jetstar was awarded victory in a discrimination lawsuit brought by Mrs Sheila King against the budget airline. Wheelchair user Sheila King was not allowed on board the aircraft because she was the third disabled traveller travelling with her own wheelchair showing up at check in for that flight. Mrs Sheila King was ordered to pay Jetstar's legal costs, capped at AUD 20,000 (GBP 13,500/ USD 20,700).


Jetstar cap on the number of wheelchair passengers per flight is illegal in the United States, Canada, and Europe. 



I and my severely disabled wife wish to express our sincere gratefulness for the help and support this website gave us to enable us to reach a resolution with the air carrier.

John Greenwood.

Company Info

Reduced Mobility Rights Limited
Registered in England and Wales.
Company No : 07748812
2 Woodberry Grove, London, N12 0DR
Phone: +44.(0)7786.993741



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