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June 30, 2012

Austria

Bundesministerium für Verkehr, Innovation und Technologie

Postfach 3000, Radetzkystraße 2, A-1030 Wien

Tel: +43 (1) 71162/9204 | Fax:+43 (1) 71162/9699 | EMail: fluggastrechte@bmvit.gv.at Website: https://www.bmvit.gv.at

June 30, 2012

Belgium

Direction générale Transport Aérien

Rue du Progrès 80/5, BE-1030 BRUXELLES

Tel +32 2 277 43 99 | Fax +32 2 277 42 58 | Email: passenger.rights@mobilit.fgov.be Website: https://www.mobilit.fgov.be

June 30, 2012

Bulgaria

General Directorate Civil Aviation Adm, Ministry of Transport

9, Diakon Ignatii Str., Sofia 1000

Tel: +359 2 937 1014 | Fax: +359 2 980 5337 | Website: https://www.caa.bg

June 30, 2012

Cyprus

Department of Civil Aviation

27 Pindarou Street, Alpha Business Centre, 1429 Nicosia

Tel: +357 22 404102 | Fax: +357 22 766552 | Email: director@dca.mcw.gov.cy | Website: https://www.mcw.gov.cy

June 30, 2012

Czech Republic

Civil Aviation Authority

Airport Ruzyne, CZ 160 08 Praha 6

Tel: +42 0 225 42 2726 | Fax: +42 0 220 56 1823 | Website: https://www.ucl.cz

June 30, 2012

Denmark

Civil Aviation Authority Denmark

Ellebjergvej 50, DK 2450 Copenhagen

Tel.: +45 3618 6000 | Fax: +45 3618 6001 | Email : dcaa@slv.dk | Website: https://www.trafikstyrelsen.dk

June 30, 2012

Estonia

Aviation and Maritime Department, Ministry of Economic Affairs and Communications

Harju 11, 15072- Tallinn

Tel: +372 6 256 342 | Fax: +372 6 313 660 | Website: https://www.mkm.ee

June 30, 2012

Finland

Finnish Transport Safety Agency

P.O. Box 320, FI-00101 Helsinki

Tel : +358 (20) 618 500 | Fax : +358 (20) 618 5095 Email : kirjaamo@trafi.fi | Website: https://www.trafi.fi

June 30, 2012

France

Bureau des Passagers Aériens, Mission du Droit des Passagers, Direction générale de l'aviation civile

50, rue Henry Farman-75720 Paris, Cedex 15

Fax: + 33 1 58 09 38 45 | Website: https://www.aviation-civile.gouv.fr

June 30, 2012

Germany

LUFTFAHRT BUNDESAMT - LBA

Hermann Blenk Strasse 26, DE-38108 Braunschweig

Phone : +49 531-23550 | Fax : +49 531 2355710 | Email : fluggastrechte@lba.de | Website:https://www.lba.de

July 02, 2012

Greece

Hellenic Civil Aviation Authority, Air Transport and International Affairs Division

1 V. Georgiou str., Glyfada, Athens, 16604, Greece

Tel: +30-210-8916150 | Fax: +30-210-8916193 | E-mail: d1d@hcaa.gr | Website: https://www.ypa.gr

July 02, 2012

Hungary

Equal Treatment Authority

Margit körút 85, H – 1024 Budapest

Tel: +361-336.78.43 | Fax: +361-336.74.45 | Email: ebh@egyenlobanasmod.hu | Website: https://www.egyenlobanasmod.hu

July 02, 2012

Iceland

Flugmálastjórn Íslands

Skógarhlíð 12, IS - 105 Reykjavík

Tel: +354 569 4100 | Fax: +354 562 3619 | Email: fms@caa.is | Website: https://www.caa.is

July 02, 2012

Ireland

Commission for Aviation Regulation

3rd Floor, Alexandra House, Earlsfort Terrace, I - Dublin2

Tel: +353-166.11.700 | Fax: +353-166.11.269 | Email: info@aviationreg.ie | Website: https://www.aviationreg.ie

July 02, 2012

Italy

ENAC -Direzione Centrale Coordinamento Aeroporti Carta Diritti del Passeggero

Viale Castro Pretorio, 118, IT - 00185 Roma

Te.: +39 06 445961 | Fax: +39 06 44596493 | Email: pax.disabili@enac.gov.it | Website: https://www.enac.gov.it

July 02, 2012

Latvia

Civil Aviation Agency of Latvia

Airport Riga 10/1, Marupes pagasts, LV – 1053 Riga

Tel: +371-678.30.936 | Fax: +371-678.30.967 | Email: prm@latcaa.gov.lv | Website: https://www.caa.lv

July 02, 2012

Lithuania

Civil AviationAdministration

Rodūnios kelias 2, LT-02188 Vilnius

Tel: +370 5 2739038 | Fax: +370 5 2739237 | Email: caa@caa.lt | Website: https://www.caa.lt

July 02, 2012

Luxembourg

Direction de l'Aviation Civile

4, rue Lou Hemmer, L - 1748 Luxembourg

Tel: +352-247.749.00 | Fax: +352-46.77.90 | Email: plaintes.prm@av.etat.lu | Website: https://www.dac.lu

July 02, 2012

Malta

Office for Consumer Affairs

Cannon Road, MT – Santa Venera SVR 1411, Malta

Tel. : +356 21.44.62.50 | Email: airpassengerrights.ccd@gov.mt | Website: https://www.consumer.gov.mt

July 02, 2012

Netherlands

Inspectie Leefomgeving en Transport

P.O. Box 575, NL – 2130 AN HOOFDDORP

Tel: +31 884 890 000 | Fax: +31 704 563 013 | Website: https://www.ilent.nl

July 02, 2012

Norway

Flyklagenemda

Postboks 2924 Solli, NO - 0230 OSLO

Tel: +47-225.46.000 | Fax: +47-225.46.001 | Email: post@reiselivsforum.no | Website: https://www.flyklagenemnda.no

July 02, 2012

Poland

Civil Aviation Office

M. Flisa 2, PL - 02-247 Warsaw

Tel: +48-22.52.07.483 | Fax: +48-22.52.07.347 | Email: kancelaria@ulc.gov.pl | Website: https://www.ulc.gov.pl

July 02, 2012

Portugal

Instituto Nacional de Aviação Civil (INAC)

Rua B, Edifícios 4, PT - 1749-034 LISBOA

Tel: +21-842.35.00 | Fax: +21-842.35.82 | Email: dre.pdc@inac.pt | Website: https://www.inac.pt

July 02, 2012

Romania

Autoritatea Nationalǎ Pentru Persoanele Cu Handicap

Calea Victoriei nr. 194, RO - Bucureşti

Tel: + 40 21-2125438 | Fax: +40 21- 2125443 | Email: registratura@anph.ro | Website: https://www.anph.ro

July 02, 2012

Slovakia

Letecký úrad Slovenskej republiky

Letisko M.R. Štefánika, SK - 823 05 Bratislava

Tel: +421 2 4363 8586 | Fax: +421 2 4342 0331 | Email: clerk@caa.sk | Website: https://www.caa.sk

July 02, 2012

Slovenia

Civil Aviation Agency

Langusova 4, SI-1000 Ljubljana

Tel: +386 1 478 88 19 | Fax: +386 1 478 88 18 | Email: info@caa.si | Website: https://www.caa.si

July 02, 2012

Spain

Agencia Estatal de Seguridad Aérea. División de Calidad y Protección al Usuario.

Avda. General Perón 40, Acceso B, (Recepción planta 1ª) 28020 MADRID

Tel. : + 34 91 396 82 10 | Website: https://www.seguridadaerea.es

July 02, 2012

Sweden

Swedish Transport Agency Civil Aviation Department

Vikboplan 7, SE – 60173 Norrköping

Tel: +46-771.50.35.03 | Fax: +46-114.15.22.50 | Email: luftfart@transportstyrelsen.se | Website: https://www.transportstyrelsen.se

July 02, 2012

Switzerland

Federal Office of Civil Aviation Passenger Rights

CH - 3003 Berne

Tel: +41 31 325 95 96 | Fax: +41 31 325 90 60 | Email: passengerrights@bazl.admin.ch | Website: https://www.bazl.admin.ch

July 02, 2012

United Kingdom

Civil Aviation Authority

45-59 Kingsway, UK - London WC2B6TE

Tel: +44-20-74.53.63.33 | Fax: +44-20-74.53.63.22 | Email : advice@caa.co.uk | Website: https://www.caa.co.uk

Reduced Mobility Rights Limited

Registered in England and Wales.

Company No : 07748812

2 Woodberry Grove, London, N12 0DR

Phone: +44.(0)7786.993741

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